Frequently Asked Questions (FAQ)

Clear answers to common questions about Akauntme for Schools.

Audience:School AdministratorTeacherParentStudent

Can parents see results before they are published?

No. Parents only see terminal results after the Principal or School Administrator officially approves and publishes the class results.

How do I promote students to the next class at the end of the session?

Go to Students > Manage Classes. You can select the students in a class and execute a batch promotion to their next level (e.g. JSS 1 to JSS 2). All historical report cards remain archived under their previous classes.

Can a teacher edit scores after submitting them?

Once a teacher clicks "Submit Results", the scorebook is locked from teacher edits. If an error is noticed, the Vice Principal or School Administrator can reject the submission back to the teacher with notes for revision.

What should a parent do if their child is not showing on their portal?

Contact the school administrator. The administrator will open Parents in the Admin Portal, find your profile, and link your child’s student record.

Does Akauntme work without internet on mobile?

Yes. Akauntme for Schools is built as a Progressive Web App (PWA). You can install it on Android or iOS homescreens to access attendance and rosters with offline caching support.

How do we get our school logo on report cards and receipts?

Navigate to Settings > School Profile and upload your school badge. It is automatically placed on all terminal report cards, broadsheets, and payment receipts.

How do we reset a teacher’s forgotten password?

Teachers can visit /teachers/forgot-password and enter their faculty email to receive a secure password reset link. Administrators can also trigger a reset from the Teachers management directory.

Important Operational & Security Notes

For additional institutional support, contact the Akauntme Helpdesk at support@akauntme.com.

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