Forgot Password & Password Reset
Detailed instructions on securely resetting your password if you ever lose access.
- Access to the email inbox associated with your school account.
Step 1: Open the Forgot Password Screen
From any sign-in page, select the "Forgot your password?" or "Forgot Access Key?" link. Alternatively, visit /forgot-password directly.
Step 2: Enter Your Email Address
Type your official registered email address and click "Send Reset Link". For your security, the platform sends a cryptographic, single-use token to that inbox.
Step 3: Open the Security Email
Check your email inbox for a message with the subject "Reset Your Password — Akauntme Schools". Click the blue "Reset My Password" button in the email. Note: The link automatically expires after 60 minutes for security.
Step 4: Create a New Password
The link opens the secure reset screen. Enter your new password and confirm it. Passwords must be at least 8 characters long and contain both uppercase and lowercase letters plus numbers (for example, "Lincoln#2026").
Step 5: Log In with Your New Password
Upon saving, your password is encrypted immediately. All previous login sessions across all devices are automatically revoked to prevent unauthorized access. You can now log in with your new credentials.
- Reset links can only be used once. If you click an already-used or expired link, request a fresh one.
- If you do not see the reset email within 2 minutes, check your Spam or Junk folder.
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